The Ordyss Service Desk has earned a reputation for delivery of outstanding customer service. Consistently rated above industry averages, Ordyss’ customer satisfaction score averages 4.8 out of 5.0 and continues to trend upwards year on year.

With a focus on customised solutions, we work hand-in-hand with you as an extension of your business to deliver a seamless ICT Service Desk capability, including the option of a dedicated Service Desk just for your staff. By combining technical expertise with an unrelenting focus on customer service, the Ordyss Service Desk is able to deliver strong outcomes for clients, regardless of the technology or complexity.

By resolving issues at their core, we’ve been able to significantly reduce incident volumes across our client base, in some cases by as much as 48%. For Ordyss, it’s not just about delivering an exceptional user experience, it’s about driving the highest standards of business outcomes and operational efficiencies.

And because everything we do is backed by an ISO-Certified commitment to Quality, you can be confident of a superior, outcomes-driven service experience, every time.

Flexible, scalable support

Understanding that every business is different, Ordyss ITIL-aligned Service Desk offers a range of solutions, tailored to meet specific needs. Whether it’s providing first line support, third level technical escalations or an end-to-end Service Desk capability, Ordyss works in partnership with you to customise the solution you need.

With a pool of trained technical resources at your fingertips, Ordyss will support you through periods of peak demand, short term team absences or long term growth. Services can be provided remotely, onsite at your own premises, or via a combined model, facilitating the most flexible service model for the varying needs of today’s business.

If you’re looking to drive efficiencies, increase user satisfaction and remove the IT ‘noise’, Ordyss’ Service Desk is the solution.

“I commented to (colleague) when she was here last week that I thought our Helpdesk was the best I’d experienced in my 25 odd working years.”
Branch Manager, Perth | Ordyss National Client [850 staff]

Ordyss offers wide-ranging project experience and technical expertise across both cloud and traditional infrastructure solutions. Providing end-to-end project capabilities, Ordyss’ Project Management Office (PMO) combines years of practical experience with exacting standards of project rigor.

Based upon internationally-recognised methodologies, standards and frameworks, Ordyss’ Project Management Office provides the basis for consistent and superior project delivery. Earning the praise of a growing number of businesses, Ordyss has supported clients through periods of significant organisational change and growth in recent years allowing them to achieve outcomes in timeframes many would consider unachievable.

Managing projects from the top-down, Ordyss brings a disciplined approach to project management, setting mutually agreed baselines and project outcomes at the outset – and delivering those outcomes in line with Ordyss’ trademark commitment to excellence.

From strategy, planning, scoping and requirements through to solution design, integration, implementation, project management and seamless handover to managed support, Ordyss offers a complete project capability.

Regardless of the technology or need, Ordyss brings a proven ability to manage and deliver projects to industry leading standards of success. If you’re seeking expertise to assist in your next project, we’d love to be of service.

“Ordyss’ technical expertise and effective project management delivered a very successful migration to Office 365 with zero operational disruption.”
Manager Information Systems, Publicly Listed Company [600 staff]

Ordyss is a leading cloud solutions provider and offers extensive experience across a range of new and emerging cloud technologies. Working with the world’s most respected cloud platforms, Ordyss is certified across both AWS and Microsoft Azure and brings significant expertise in cloud solutions design and implementation.

As a Managed Services provider, we’ve been privileged to help businesses of all sizes revolutionise the way they do business through intelligent cloud-based solutions. Ordyss itself has been utilising AWS, Azure and Office 365 in our own business and across our client base for many years, our first Office 365 implementation dating back nearly a decade.

Today, cloud computing is the foundation of our digital-driven landscape and every day we see it continue to transform business at an unprecedented rate. As one of the most valuable innovations in current IT and business strategies, Ordyss helps clients leverage the many benefits of the cloud to support growth, differentiation and competitive advantage.

Whether you’ve already adopted a cloud-first approach and need support advancing it, or you require additional expertise to formulate your cloud strategy, Ordyss is well placed to assist. Ordyss takes pride in the strength of its cloud capabilities and offers an end-to-end solution from strategy development and governance formulation through to solutions design and implementation.

If you’re looking to harness the power of today’s world-class cloud solutions, we’d love to be of service.

“The projects were carefully planned in consultation with us and brilliantly executed by Ordyss. We now enjoy a highly secure, best-practice environment that can readily scale in line with our growth. In addition to the improved efficiencies, we’ve achieved a significant saving in OPEX to be realised for many years to come.”
Director, Financial Services Business

The technology landscape is evolving at an unprecedented pace; and innovators and industry leaders are recognising the many opportunities this presents for transformation and differentiation. As the ICT partner-of-choice for leading Australian businesses, Ordyss is operating at the heart of this technology evolution, providing clients with the industry intelligence to successfully navigate and capitalise on this change.

Ordyss’ Consulting assists clients with pragmatic advice and bespoke solutions to reduce risk, remove complexity and ensure you derive maximum value from your technology investment. From Strategic Planning, Governance Formulation and Digital Transformation through to ICT Roadmap and Disaster Recovery development, Ordyss offers wide-ranging expertise.

Working in a spirit of partnership with clients, we are able to act as your ICT ‘think tank’, proactively identify opportunities that will benefit your business and assist you plan and implement agreed initiatives as part of your broader strategy.

By combining technology innovation with commercial understanding and expertise, we help clients to look beyond the technology; examine the business requirements, and identify gaps where current systems or structures are not providing the required value. In so doing, we have helped countless businesses embrace the advances of technology to drive their business forward.

Maximising your investment in technology

As a Managed Services provider, Ordyss is privileged to work across a range of businesses and industry sectors, providing us with valuable insights into the most effective means through which to leverage technology innovation and investment. In developing a deep understanding of your business, your objectives and your challenges, Ordyss assists clients avoid unnecessary spend; instead offering meaningful solutions that add value and bottom line results.

“Ordyss lends significant strategic weight and operational influence and, throughout various stages in our growth, have been able to offer invaluable guidance and management expertise to support us on our journey”
Chief Executive Officer, Not-for-Profit Organisation [3,000 staff]

Ordyss offers a comprehensive ICT Managed Services capability to provide peace of mind in even the most demanding environments. With an unrelenting focus on quality, everything we do is centred around a commitment to excellence and a desire to constantly be raising the bar in service delivery.

At Ordyss, we offer highly flexible, customised Managed Services engagements, delivered with meticulous care. Whether you’re looking for a complete Service Desk capability, specialist infrastructure management, or dedicated support for your internal team, the Ordyss team will shape a Managed Services solution 100% around the needs of your business.

With the expansive reach of technology and the often substantial investment that comes with it, there is increasing pressure to maximise its value – and in many cases, do more with less. If ICT is not your core focus or competency, partnering with an experienced Managed Services provider to harness that expertise makes sense.

Ordyss’ Managed Services solutions allow you to tap into the expertise of a market leader to leverage world-class technologies and solutions to drive your business forward.  Whether you’re an Enterprise client seeking premium service delivery, a Not-for-Profit organisation looking for deep industry expertise or a Government body looking to enhance ICT governance, the Ordyss team is here to help.

Partner with a business who cares

The ‘Ordyss way’ means delivering consistent quality outcomes with a personalised service clients can trust. Supporting our partnership ethos, there are no contract lock-ins, no penalty exit clauses and all Managed Services Agreements are formulated with complete transparency in close consultation with you.

Underpinned by customised service level agreements to ensure our focus is on the things that matter, and less on things that don’t; and backed by ISO Quality and Information Security Certifications, the Ordyss value set is built on a ‘whatever it takes’ commitment to delivery.

“Ordyss have really lived up to their promises; they continue to deliver the highest levels of proficiency and professionalism across their entire team, day after day… their passion and commitment has not changed from the very first meeting and they have proven to live true to every promise.”
Manager Information Systems, Leading National Franchise

Ordyss Talent is the culmination of decades of experience sourcing the best technical talent the market has to offer. With a honed ability to find 'the needles in the haystack', Ordyss Talent removes the time and risk of sourcing ICT talent

In today’s highly competitive corporate landscape, your people are your greatest asset. Without established networks or talent pools however, the time and cost investment of sourcing the right people can be significant. This is exacerbated for technical roles where the ability to assess a candidate’s technical expertise can be challenging.

It was with this in mind that Ordyss Talent was birthed. Combining professional recruitment expertise with the input of technical specialists to validate skillsets, we’ve been able to achieve consistently strong placements for clients across a wide cross-section of roles.

Whether it’s a short term or permanent need, we work closely with you to develop a deep understanding of your requirements, and take pride in sourcing high quality candidates with meticulous care, professionalism and integrity.

Cost effective T&M engagements

With most recruiters charging anywhere from 15% – 30% for permanent placements, the cost of outsourcing recruitment can be considerable. Ordyss Talent offers T&M engagements as a cost-effective alternative, meaning you only pay for the hours actually expended on your recruitment needs. This is proving to deliver appreciable cost savings for Ordyss Talent clients, without compromising on quality.

A T&M engagement also offers flexibility with timing and allows you to engage us at any time in the recruitment process, giving you complete control. In so doing, you stand to save considerable dollars while still gaining access to our expertise, manpower and constantly expanding network of ICT talent.

“We’ve worked with a lot of recruiters over the years with varying degrees of success. In the short time you’ve been working with us you’ve managed to out-service them all.”
Director/Founder, Professional Services Business [35 Staff]