IT Outsourcing Myths

IT Outsourcing Myths


Achieve more with less through a strong outsource partnership

With the expansive reach of technology and the often substantial investment that comes with it, there is increasing pressure to maximise the value invested in IT - and in some cases, do more with less. If IT is not your primary focus or core competency, outsourcing to a professional IT service provider can make a lot of sense.

Myth No. 1 - I'm too small to outsource

In fact, the reverse is often more accurate.  Small businesses can struggle to justify the expense of a full time IT resource, and outsourcing presents an ideal solution.  Professional IT providers today cater for businesses of all sizes and can generally tailor solutions specifically around your individual needs.  Whether it's a basic pay-as-you-go model or a comprehensive end-to-end managed service, there's a solution for everyone. 

Myth No. 2 - I will lose control

With a professional IT partner, you should never lose control.   If you don't want the worry of IT and you prefer to outsource IT services to an expert, then the 'pain' of IT is the only thing you will lose.  You can retain IT strategy decisions in-house and simply outsource execution.  The choice is yours.  Modern IT service agreements also provide further protection for clients through clear delineation of responsibilities.

Myth No. 3 - I'll be locked into them forever

An IT business who is genuine about a partnership relationship will generally offer a 'no penalty' exit or other means of disengaging that won't disadvantage you.  Similarly, a good IT provider will maintain a full suite of up-to-date IT documentation for your environment that you can access at any time and/or be transitioned to another provider to assist in ready knowledge transfer.

Myth No. 4 - Services will suffer

On the contrary - proficient IT service providers will negotiate SLA's aligned to your business needs, and provide fully transparent reporting against these on a monthly basis.  If service delivery proves to be an issue, penalty clauses can be negotiated to incentivise the partner to improve services; but the threat of losing your business should be enough to keep your IT provider on their toes.

Myth No. 5 - Outsourcing is too expensive

Depending on how you structure it, you can pay a fixed monthly fee for delivery of agreed services, or simply pay for your IT service engineers' time on an ad hoc/as needs basis.  Either way, you're only paying for what you need, and you avoid the cost of recruitment campaigns, training, annual leave and performance management.  It also allows you to benefit from a breadth of IT expertise and skills at a fraction of the cost you would need to hire a team of the same size.

Contact Ordyss for a friendly obligation-free chat if you'd like to learn more about the suitability of outsourcing IT for your own organisation.  We'd love to be of service.