Service Desk

Centralised IT Service Desk for streamlined operations...

By outsourcing day-to-day resolution of IT issues, businesses are freeing up resources to focus on operational and cost efficiencies, and most importantly, growing their business. 

The Ordyss Service Desk provides a highly customer-focussed single point of contact for user/staff support and infrastructure support, including servers, networks and backups.

With our International Service Desk operating from 7:00 am - 6:00 pm AEST business days, and a personalised 24 x 7 after-hours service provided by our local team of skilled professionals, IT support  is always available. 

All Ordyss services are backed by our commitment to IT service excellence and our mantra to provide fast and efficient resolutions, without compromise.

Ordyss' IT Service Desk offers:

  • 24 x 7 x 365 Service Desk support
  • Partial or full outsourced Service Desk models
  • Remote and On Site Service Desk support
  • Customised Service Level Agreements (SLA's)
  • ITIL* Continual Service Improvement framework
  • Security & Configuration Management
  • Incident Management & Tracking
  • Tailored Priority Escalation processes
  • Staff Training & Education
  • Comprehensive Reporting & Trend Analysis
  • Proactive Customer Service Surveys
  • Patch Management
  • Automated Software for enhanced Monitoring
  • Server & Application Management

Tailored solutions for outstanding results

Ordyss ITIL-aligned Service Desk offers a range of solutions, tailored to meet the specific needs of your business and ensure genuine customer satisfaction.  All solutions are developed with a core focus on facilitating and enhancing end-user satisfaction; improving teamwork, communication and overall staff productivity.

* The Information Technology Infrastructure Library (ITIL), is a set of good-practices for IT service management that focuses on aligning IT services with the needs of the business.

Scalable, flexible support

With a pool of trained technical resources at your fingertips, we can support you through periods of peak demand, long or short term - either remotely or onsite at your own premises - to provide the most flexible service model for your business.

Complementing Ordyss' Service Desk is our comprehensive, 24 x 7 fully-manned Network Operations Centre, providing complete visibility into the performance of your environment, around the clock, 365 days of the year.

"I commented to (colleague) when she was here last week that I thought our Help Desk was the best I'd experienced in my 25 odd working years." 

Branch Manager, Perth
Ordyss National Client
[850 staff]